A message from Heritage Animal Hospital in regards to COVID-19 (updated June 2021)
For years, we have grown by word of mouth and there is no better compliment than the referral of a friend or a family member. However, at this time, we have come to the difficult realization that we have reached our capacity to care and offer timely appointments to our established clients when they need us most. In order to serve our established clients and patients, we are temporarily only accepting new patients for surgery referrals, health testing (OFA/PennHIP/SV Radiographs), and annual wellness exams. If your pet has not already established care with us and needs to be seen for an illness, please contact one of the area emergency hospitals. Please be aware depending on the nature of the appointment your pet is in need of, we are booking 2-6 weeks out.
Operating through the COVID-19 Pandemic has certainly challenged the logistics of how we run appointments and use the work spaces within our building. Without clients in the building we have been able to optimize the use of our exam and treatment rooms, which has allowed us to see more pets than we would normally have capacity for. At this time, we are planning to reopen to the public mid-July. While we would love to opened already, we need to give our team the time needed to adjust work flow and to adjust our schedule. We will continue to offer curbside services for those clients that prefer it, for all technician service appointments, health testing appointments, and those appointments that may exceed our physical capacity.
For now, if you enter the clinic, we will require you to wear a mask. At this time we will be limiting the number of clients in the exam room to 1 person. When you arrive at the clinic with your pet, please remain in your car and text if possible to let us know you are here. You may also call for check in. Our technicians and assistants will continue the check in process by obtaining details about your visit over the phone or curbside. When the doctor is ready to examine your pet we will escort you and your pet directly into an exam room.
Please know that we are here to care for your pet as our top priority, while also keeping our staff and clients safe. As a privately owned business we are electing to continue to require masks and we ask that you respect this and our staff. Requiring masks is what our team feels is the safest at this time. We have small, enclosed spaces in our exam rooms. We have no way of knowing who is truly vaccinated and who is not. Our top priority is to keep our staff safe, so they can continue to care for our patients. Even one sick employee significantly impacts our ability to do that as it often leads to other staff members needing to quarantine because social distancing is often not possible when handling pets. We respectfully ask you to be mindful that our staff is mentally and emotionally exhausted from the last year and we would prefer to spend our energy caring for pets instead of debating this policy. As we receive more information in the weeks to come, we will make appropriate adjustments. We look forward to seeing everyone again soon! 🐾
Family-Oriented Veterinary Care
who we are
Heritage Animal Hospital is a full-service veterinary hospital catering to cats, dogs, and exotic pets in Dundee, Ann Arbor, Toledo, Monroe, and the surrounding area. We offer advanced medicine in a warm and friendly space, and we treat all animals like family because to us, they are family.
At Heritage Animal Hospital, professional and compassionate care is standard practice. We’re open 7 days a week so it’s more convenient to schedule an appointment, and we provide high-quality veterinary services, including Wellness and Preventive Care, Dentistry, and Feline Medicine.
Our skilled team has special interests that go beyond general medicine, including regenerative medicine, advanced orthopedic and laparoscopic surgery, and breeder services that include OFA and PennHIP health screenings. Our mission is to strengthen the human-animal bond and build a lasting relationship with you and your pet. Come in for a visit, and see the difference at Heritage Animal Hospital.
To book an appointment or learn more about our services, please call us at (734) 529-9177.
We can’t wait to meet you!