January 18th: This week we are transitioning to a new software system to better serve our clients and patients. As a result, appointments this week are limited. We appreciate your understanding and kindness as our team navigates and learns the new system.
A message from Heritage Animal Hospital in regards to COVID-19 (updated November 2020)
First and foremost, we want to thank our clients for their continued support of our practice during these unprecedented times. In March, at the beginning of the pandemic, we enacted a number of procedures and protocols to keep our staff and the community as safe as possible. We would like to take a moment to provide you with a few updates and reminders.
Any team member that shows signs of illness is asked to stay home and obtain a negative COVID test before returning to work. As a result of this during cold and flu season, on most days we are short staffed to some extent with very little warning. We ask for your continued patience and grace as this affects every aspect of our workflow.
Under the guidance of the Michigan Veterinary Board we will continue to offer curbside services only. We are being very diligent in our efforts to keep COVID-19 from spreading within our office, as that is the only way we continue to stay open to take care of your pets and others in our community.
When you arrive for your appointment please text us at 734-529-9177 to check in. We have been experiencing higher than normal call volumes and with fewer staff members available to answer the phone on any given day, texting helps keep our phone lines open and speeds up the check in process. We do understand if you are unable to text, in which case we are more than happy to check you in by a phone.
Once checked in, a staff member will call to obtain more information in regard to your pet’s visit. If you received a questionnaire prior to your appointment, please complete it, as it will expedite your appointment if this information is available to us ahead of time.
When our staff comes to get your pet, they will be wearing a mask and we ask that you do the same to protect their health and the health of their families. We have numerous staff members with underlying conditions or live with those that are considered high risk.
After one of our veterinarians has examined your pet, they will call to discuss their findings and recommendations. All treatment proposals will be reviewed with you by one of our dedicated team members. The checkout process will also occur over the phone or through a link to our online payment portal to minimize face to face contact.
On most days, our appointment schedule is fully booked. In order to continue to help as many patients as possible, we ask that you give us 48 hours notice if you need to cancel or reschedule your appointment so that your appointment space can be given to a pet in need.
If you are COVID positive, sick, or have been exposed to a known or presumed positive we ask that you call to reschedule any non-urgent appointments. If your pet is in need of urgent care, we ask that you find a healthy individual to bring it and alert the staff so that additional precautions can be taken.
As a result of our lobby being closed to the public, we are unable to allow use of our restrooms. Please plan accordingly and if needed let our staff know once you are checked in that you will need to leave the premises to use a restroom.
Family-Oriented Veterinary Care
who we are
Heritage Animal Hospital is a full-service veterinary hospital catering to cats, dogs, and exotic pets in Dundee, Ann Arbor, Toledo, Monroe, and the surrounding area. We offer advanced medicine in a warm and friendly space, and we treat all animals like family because to us, they are family.
At Heritage Animal Hospital, professional and compassionate care is standard practice. We’re open 7 days a week so it’s more convenient to schedule an appointment, and we provide high-quality veterinary services, including Wellness and Preventive Care, Dentistry, and Feline Medicine.
Our skilled team has special interests that go beyond general medicine, including regenerative medicine, advanced orthopedic and laparoscopic surgery, and breeder services that include OFA and PennHIP health screenings. Our mission is to strengthen the human-animal bond and build a lasting relationship with you and your pet. Come in for a visit, and see the difference at Heritage Animal Hospital.
To book an appointment or learn more about our services, please call us at (734) 529-9177.
We can’t wait to meet you!